מחיקת מידע

Data deletion (English)

Last updated: 6 September 2026

This page explains how to disconnect an Instagram account from Mitzi, what is deleted automatically, and how to request full deletion.

Disconnecting an Instagram account

There are two routes, and both immediately end our ability to publish on your behalf.

From inside Mitzi: sign in, go to Settings → Social integration, and press Disconnect on the connected account card.

From Instagram: in the Instagram app go to Settings → Apps and websites, find Mitzi and choose Remove. Instagram notifies us, and we delete the access token with no further action needed from you.

What is deleted

• The access token is deleted immediately and permanently. From that moment we cannot publish, read comments, or reach the account on your behalf.
• The account is marked as disconnected. The record itself is kept so that posts already published remain attributable to their source.
• Comments already ingested remain on an ordinary disconnect, with the business they belong to. Disconnecting means “stop publishing for me”, not “delete my data” — for that there is a deletion request, below.
• Posts published to Instagram remain on Instagram. Disconnecting from Mitzi does not remove content from the social network; delete it in Instagram itself.

Requesting full deletion

Through Instagram. When you request data deletion via Instagram, the deletion happens on our side automatically and immediately: the access token, every comment ingested from that account, and the raw copies of the messages Instagram sent us. Your posts inside the system are not deleted — those are the business records of the company using Mitzi, not your personal data.

By email. You can also write to info@mitzi.pro with the username of the account concerned. We will acknowledge the request, carry it out, and confirm back to you within 30 days.

Confirmation code

When you request deletion through Instagram you are shown a confirmation code — a 32-character string. It identifies that specific request, and we keep it alongside the date and a count of how many records of each kind were removed. You do not need to do anything with it. Keep it, and if you ever want to check what was done, send it to the address above and we can look up exactly which request was yours.

If you are a client of a business that uses Mitzi, that business controls the data, not us. We will pass your request to them and keep you informed.

Deleting your Mitzi user account

If you are a staff user and want your account removed, ask an administrator at your business, or write to the address above.